In-Person Event Digital

The AI Era Breakfast: Rethinking Service Management at Scale

Where
LONDON - Century Club, 61-63 Shaftesbury Ave, London, W1D 6LQ
When
Jun 26, 2025
8:30am - 11:00am

The AI Era Breakfast: Rethinking Service Management at Scale

 

Managing service operations across a modern enterprise is more complex than ever. Fragmented tech stacks, distributed workforces, and rising expectations for instant, personalised experiences are pushing the limits of traditional IT service models. It’s time to rethink how we approach service delivery, and where AI fits in.

 

This breakfast for senior IT and Services Leaders will explore these key questions:

 

  • How can AI and automation streamline service delivery and resource management?
  • What’s the real cost of siloed tools, manual workflows, and limited visibility?
  • What solutions are driving operational agility and smarter service at scale?

     

Join us to uncover real-world strategies, gain insights from industry experts, and connect with peers navigating similar challenges. 

 

You’ll leave inspired to deliver smarter service at scale, unify teams on one platform, and unlock visibility across your end-to-end service processes.

 

What to expect

 

This interactive, breakfast session offers a unique opportunity to:

 

  • Gain insights from an expert presentation
    Hear how leading enterprises are leveraging AI and automation to elevate service operations and drive efficiency.
  • Shape the conversation
    Influence the event content by sharing your specific challenges and interests when you register. This ensures the discussions and roundtables focus on the topics that matter most to you.
  • Engage in roundtable discussions
    Participate in a series of focused, 20-minute conversations with industry experts and peers to explore how to improve efficiency, unify tools, and drive visibility across your organisation.
  • Continue the conversation
    After the event, we encourage you to keep networking and deepen your connections with peers.

 

Take the next step

Walk away with actionable strategies, fresh perspectives, and the confidence to lead your organisation into an AI-powered future of streamlined, scalable service management.

Event Agenda Show more

8:30am - 9:00am
Registration, Breakfast & Networking
Check-in, grab some breakfast and network ahead of the presentation
9:00am - 9:45am
Expert Presentation
Hear from industry experts on key challenges in 2025
9:45am - 10:45am
Roundtable Discussions
Discuss your challenges with the Speakers and your peers
10:45am - 11:00am
Key Takeaways & Networking
Summary of the key points discussed during the session and a chance to finish off conversations and network
11:00am
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